nustr Privacy Policy – How Your Personal Data Is Collected, Used, and Protected

Full Privacy Policy for nustr Philippines Players

What Information Do We Collect?

When you register for a nustr account, we collect personal details including your full name, date of birth, email address, mobile number, and residential address within the Philippines. To comply with Philippine anti-money laundering regulations, we also require identity verification documents such as a government-issued ID, which may include a passport, SSS card, PhilHealth ID, or driver's licence. During the course of your activity on the platform, we collect transactional data including deposit amounts, withdrawal requests, betting history, and account balance movements. We also gather device and technical information such as your IP address, browser type, operating system, and session timestamps whenever you access nustr. Cookies and similar tracking technologies are used to maintain your login session, remember your preferences, and help us understand how Filipino players navigate the platform. All data collection is carried out in accordance with the applicable data privacy laws of the Republic of the Philippines, including the Data Privacy Act of 2012.

How Do We Use Your Personal Data?

The primary purpose of collecting your personal information is to create, verify, and maintain your nustr account in a secure and compliant manner. Your identity and contact details are used to process deposits and withdrawals in Philippine pesos, whether via GCash, Maya, or other supported local payment channels, and to send you important account notifications. Transaction and betting data allow us to monitor for suspicious activity, enforce responsible gaming limits you have set, and generate account statements upon request. We may use aggregated, anonymised usage data to improve the platform's features, optimise the sports analysis content on the Analysis page, and tailor promotional offers shown on the Latest Promotions page to your interests. Customer support communications, including emails sent to [email protected], are retained to ensure continuity of service and to resolve disputes fairly. We do not sell or rent your personal information to any third party for their own marketing purposes, and we never will.

Who Do We Share Your Data With?

nustr shares your personal data only with trusted service partners who are strictly necessary to the operation of the platform. These include licensed payment processors and e-wallet providers that handle your GCash and Maya transactions, third-party identity verification services that confirm the authenticity of your government-issued documents, and cloud infrastructure providers that host the platform securely within industry-standard data centres. All third-party partners are bound by confidentiality agreements and are required to process your data only for the specific purpose for which it was shared. We may disclose your information to the relevant Philippine government agencies, law enforcement bodies, or regulatory authorities if we are legally required to do so, or if disclosure is necessary to prevent fraud, money laundering, or other criminal activity. We do not transfer your personal data outside of the Philippines except where the destination country provides an equivalent level of data protection, and only with your explicit consent or where permitted under Philippine law. No data is shared with advertising networks, data brokers, or social media platforms.

How Long Do We Keep Your Data?

nustr retains your personal data for as long as your account remains active and for a minimum of five years after account closure, in line with the record-keeping requirements under Philippine anti-money laundering regulations and gaming compliance obligations. Identity verification documents are stored securely and are accessible only to authorised compliance personnel. Inactive accounts that have had no login or transaction activity for 24 consecutive months may be flagged for dormancy review, during which time we will contact you at your registered email address before taking any further action. Once the mandatory retention period has expired and there are no outstanding disputes, legal proceedings, or regulatory holds on your account, your personal data will be securely deleted or anonymised. You may request early deletion of non-mandatory data by contacting [email protected], though such requests are subject to our legal retention obligations. Backup copies of data held for disaster recovery purposes are subject to the same deletion schedules.

What Are Your Rights Under the Data Privacy Act?

As a data subject under the Philippine Data Privacy Act of 2012, you have a comprehensive set of rights in relation to the personal information we hold about you. You have the right to be informed about how your data is collected and processed, the right to access a copy of the personal information we hold on your account, and the right to correct any inaccurate or outdated details. You may object to certain types of processing, including the use of your data for marketing purposes, and your objection will be honoured within a reasonable timeframe. You also have the right to request the erasure or blocking of your data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations outlined above. To exercise any of these rights, simply send a written request to [email protected] with your registered name and account details, and our data privacy team will respond within 15 business days. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

Cookies and Tracking Technologies

nustr uses cookies and similar local storage technologies to provide you with a smooth, personalised experience on the platform. Essential cookies are required for basic functionality such as keeping you logged in during your session and remembering your language and currency preferences — these cannot be disabled without affecting your ability to use the platform. Analytical cookies help us understand which pages and features Filipino players find most useful, allowing us to make data-driven improvements to content areas such as Sports Events coverage and the Reviews section. We do not use third-party advertising cookies or cross-site tracking technologies that follow you across other websites. You can manage your cookie preferences through your browser settings at any time; however, disabling essential cookies may prevent certain platform features from functioning correctly. Our cookie data is anonymised wherever possible and is never linked to your identity without your consent. For further details on the specific cookies we use and their purposes, please refer to our FAQ page.

How Do We Keep Your Data Secure?

The security of your personal and financial information is a top priority at nustr, and we employ multiple layers of technical and organisational safeguards to protect it. All data transmitted between your device and our servers is encrypted using industry-standard TLS protocols, ensuring that your login credentials, payment details, and personal information cannot be intercepted in transit. Account access is protected by secure password hashing, and we strongly encourage all Filipino players to enable two-factor authentication for an additional layer of identity protection. Our internal access controls ensure that only authorised personnel with a legitimate business need can view sensitive account data, and all access is logged and regularly audited. We conduct periodic security assessments and vulnerability testing to identify and address potential weaknesses in our systems before they can be exploited. In the unlikely event of a data breach that poses a risk to your rights and freedoms, nustr will notify affected players and the National Privacy Commission within the timeframes required under Philippine law. You can further protect your account by using a strong, unique password and by never sharing your login credentials with anyone.

Changes to This Privacy Policy

nustr reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable Philippine law, or regulatory requirements. When material changes are made, we will notify registered players via email to their account's registered address and post a prominent notice on this page indicating the date of the most recent update. Your continued use of the platform following such notification constitutes your acceptance of the revised policy. If you do not agree with any changes, you should stop using the platform and may request account closure by contacting [email protected]. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. The date at the top of this page always reflects when the policy was last reviewed and updated.